Store Address: 379 Talbot Street, St. Thomas, Ontario N5P 1B7
By Phone: Canada: 1-226-636-0664 or United States: 1-810-216-7070
Frequently asked questions
What is the return policy?
Here with Railway City Hobbies, our return policy is pretty straight forward:
In Stock Items
90 day when purchased at physical store
Item & packaging cannot be damaged or changed in anyway
35 day return when purchased from online store
Buyer pays return shipping
Initial shipping charge is not refunded
Item & packaging cannot be damaged in anyway
Special Order / Pre-Order
30 Days to return from the date of order fulfillment on Special Orders placed over phone or in person at store
15% restocking fee will be applied to return
35 Days to return from the date of order fulfillment on Pre-Order Purchases placed over phone, online or in person
15% restocking fee will be applied to return
Cancellations on Pre-Orders:
Cancellation after manufacturer's order deadline will incur a 15% restocking fee that will be deducted from deposit refund. Items on order are to be paid in full before shipping. Items are held up to 45 days after pre-order items arrive. If items aren't paid for in full and 45 days have passed after pre-order items arrive, the items will go back into stock and deposit is forfeited. Cancellation of pre-orders within 30 days of products arrival will result in forfeiture of deposit. Fee will be based on the total order.
If you have any questions please feel free to contact me via email or by phone.
What are store hours?
Normal Store Hours are: Wednesday to Friday 10am - 4pm and Saturday 10 am-3 pm
Summer Store Hours are : Friday 10am - 4pm & Saturday 10am - 3pm
Summer Store Hours start June 22nd and end September 4th
Please check our facebook page for store closure dates / changes in store hours.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Model trains, Plastic Model kits products are manufactured in China.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
