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Frequently asked questions

Here with Railway City Hobbies, our return policy is pretty straight forward:

In Stock Items

90 day when purchased at physical store

Item & packaging cannot be damaged or changed in anyway

35 day return when purchased from online store

Buyer pays return shipping
Initial shipping charge is not refunded
Item & packaging cannot be damaged in anyway

Special Order / Pre-Order

30 Days to return from the date of order fulfillment on Special Orders placed over phone or in person at store

15% restocking fee will be applied to return

35 Days to return from the date of order fulfillment on Pre-Order Purchases placed over phone, online or in person

15% restocking fee will be applied to return

Cancellations on Pre-Orders:

Cancellation after manufacturer's order deadline will incur a 15% restocking fee that will be deducted from deposit refund. Items on order are to be paid in full before shipping. Items are held up to 45 days after pre-order items arrive. If items aren't paid for in full and 45 days have passed after pre-order items arrive, the items will go back into stock and deposit is forfeited. Cancellation of pre-orders within 30 days of products arrival will result in forfeiture of deposit. Fee will be based on the total order.

If you have any questions please feel free to contact me via email or by phone.

Normal Store Hours are: Wednesday to Friday 10am - 4pm and Saturday 10 am-3 pm

Summer Store Hours are : Friday 10am - 4pm & Saturday 10am - 3pm

Summer Store Hours start June 22nd and end September 4th

Please check our facebook page for store closure dates / changes in store hours.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Model trains, Plastic Model kits products are manufactured in China.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Athearn Genesis HO Scale AC4400CW Locomotive, CP Rail #9500 (RCMP Musical Ride) DCC Ready

Moebius Models 1972 Ford F350 Wrecker 4×4 High Side 1/25 Scale

Rivet Counter HO Scale EMD GP30 Phase Id, Chessie System/B&O #6906 DCC & Sound

Rivet Counter HO Scale Trinity 60' 7500 8' Double-Plug-Door High-Cube Boxcar (XRH61B), TTX/Conspicuity Stripes/TBOX

Moebius Models 1965 Dodge A990 Super Sport

Aurora Miniatures CN SD50F Stripes Scheme DCC & Sound

DogMan: Attack of the Fleas

Rapido Ho Scale Fairbanks Morse H16-44 Canadian National CNR DCC & Sound

Scaletrains Rivet Counter Ho Scale EMD SD40T-2 Rio Grande/Late/Positive Traction Control DCC & Sound

Contact us

Frequently asked questions

Country/Region

Country/Region

Athearn Genesis HO Scale AC4400CW Locomotive, CP Rail #9500 (RCMP Musical Ride) DCC Ready

Moebius Models 1972 Ford F350 Wrecker 4×4 High Side 1/25 Scale

Rivet Counter HO Scale EMD GP30 Phase Id, Chessie System/B&O #6906 DCC & Sound

Rivet Counter HO Scale Trinity 60' 7500 8' Double-Plug-Door High-Cube Boxcar (XRH61B), TTX/Conspicuity Stripes/TBOX

Moebius Models 1965 Dodge A990 Super Sport

Aurora Miniatures CN SD50F Stripes Scheme DCC & Sound

DogMan: Attack of the Fleas

Rapido Ho Scale Fairbanks Morse H16-44 Canadian National CNR DCC & Sound

Scaletrains Rivet Counter Ho Scale EMD SD40T-2 Rio Grande/Late/Positive Traction Control DCC & Sound

Contact us

Frequently asked questions