Model Trains

Frequently asked questions

Here with Railway City Hobbies, our return policy is pretty straight forward:

In Stock Items

90 day when purchased at physical store

Item & packaging cannot be damaged or changed in anyway

35 day return when purchased from online store

Buyer pays return shipping
Initial shipping charge is not refunded
Item & packaging cannot be damaged in anyway

Special Order / Pre-Order

30 Days to return from the date of order fulfillment on Special Orders placed over phone or in person at store

15% restocking fee will be applied to return

35 Days to return from the date of order fulfillment on Pre-Order Purchases placed over phone, online or in person

15% restocking fee will be applied to return

Cancellations on Pre-Orders:

Cancellation after manufacturer's order deadline will incur a 15% restocking fee that will be deducted from deposit refund. Items on order are to be paid in full before shipping. Items are held up to 45 days after pre-order items arrive. If items aren't paid for in full and 45 days have passed after pre-order items arrive, the items will go back into stock and deposit is forfeited. Cancellation of pre-orders within 30 days of products arrival will result in forfeiture of deposit. Fee will be based on the total order.

If you have any questions please feel free to contact me via email or by phone.

Normal Store Hours are: Wednesday to Friday 10am - 4pm and Saturday 10 am-3 pm

Summer Store Hours are : Friday 10am - 4pm & Saturday 10am - 3pm

Summer Store Hours start June 22nd and end September 4th

Please check our facebook page for store closure dates / changes in store hours.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Model trains, Plastic Model kits products are manufactured in China.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Scaletrains Rivet Counter Ho Scale GP40 DGR&W Rio Grande (Billboard Lettering) DCC & Sound

Fox Valley Ho Scale N&W Class J 4-8-4, Norfolk & Western/Spirit of Roanoke/Post 2015 #611 DCC & Sound

Atlas Ho Scale Pointe St. Charles (PSC) CN Caboose (White Corner Stripe)

Aurora Miniatures CN SD50F North American Scheme #5432 DCC & Sound

Aurora Miniatures Bombardier HR616 CN (As Delivered) DCC Ready Reservation

Aurora Miniatures Bombardier HR616 CN W/Ditchlights DCC Ready Reservation

Scaletrains Rivet Counter Ho Scale ES44AC, Canadian National/ex-CitiRail Patched DCC Ready

Contact us

Frequently asked questions

Country/Region

Country/Region

Scaletrains Rivet Counter Ho Scale GP40 DGR&W Rio Grande (Billboard Lettering) DCC & Sound

Fox Valley Ho Scale N&W Class J 4-8-4, Norfolk & Western/Spirit of Roanoke/Post 2015 #611 DCC & Sound

Atlas Ho Scale Pointe St. Charles (PSC) CN Caboose (White Corner Stripe)

Aurora Miniatures CN SD50F North American Scheme #5432 DCC & Sound

Aurora Miniatures Bombardier HR616 CN (As Delivered) DCC Ready *Reservation*

Aurora Miniatures Bombardier HR616 CN W/Ditchlights DCC Ready *Reservation*

Scaletrains Rivet Counter Ho Scale ES44AC, Canadian National/ex-CitiRail Patched DCC Ready

Contact us

Frequently asked questions

Aurora Miniatures Bombardier HR616 CN (As Delivered) DCC Ready Reservation

Aurora Miniatures Bombardier HR616 CN W/Ditchlights DCC Ready Reservation