We are in process of moving to our new location; 379 Talbot Street, St.thomas
Here with Railway City Hobbies, our return policy is pretty straight forward:

In Stock Items

90 day when purchased at physical store 
  • Item & packaging cannot be damaged in anyway 
35 day return when purchased from online store 
  • Buyer pays return shipping
  • Item & packaging cannot be damaged in anyway 

Back Orders
on normal stock items, example Trackage,  Decoders would not be charged a restocking fee on returns

Special Order / Pre-Order 

30 Days to return from the date of order fulfillment on Special Orders placed over phone or in person at store
  • 15% restocking fee will be applied to return
35 Day to return from the date of order fulfillment on Pre-Order Purchases placed over phone, online or in person
  • 15% restocking fee will be applied to return
Cancellations on Pre-Orders are handled on case by case bases.
  •  Normally can be cancelled outside of 30 days before expected order fulfillment 

If you have any questions please feel free to contact me via email or by phone.