Here with Railway City Hobbies, our return policy is pretty straight forward:

In Stock Items

90 day when purchased at physical store 
  • Item & packaging cannot be damaged in anyway 
35 day return when purchased from online store 
  • Buyer pays return shipping
  • Item & packaging cannot be damaged in anyway 

Back Orders
on normal stock items, example Trackage,  Decoders would not be charged a restocking fee on returns

Special Order / Pre-Order 

30 Days to return from the date of order fulfillment on Special Orders placed over phone or in person at store
  • 15% restocking fee will be applied to return
35 Day to return from the date of order fulfillment on Pre-Order Purchases placed over phone, online or in person
  • 15% restocking fee will be applied to return
Cancellations on Pre-Orders :
Cancellation after manufacturer's order deadline will incur a 15% restocking fee that will be deducted from deposit refund.  Items on order are to be paid in full before shipping. Items are held up to 45 days after pre-order items arrive. If items aren't paid for in full and 45 days have passed after pre-order items arrive, the items will go back into stock and deposit is forfeited. Cancellation of pre-orders within 30 days of products arrival will result in forfeiture of deposit. Fee will be based on the total order.
If you have any questions please feel free to contact me via email or by phone.